Adam4Adam Customer Support

Please see if your question is listed below.

The answer to your question may already be in the list below or in the FAQs page. Before contacting the Adam4Adam Support team please review our updated FAQs page page. The link to the FAQs is at the bottom of every pages.

How can i report SPAM, SCAM, BUSINESS SOLICITATION, and ABUSIVE mail?

In the Adam4Adam mailbox Read Message page use the REPORT SPAM button to forward to us emails you suspect to be SPAM, SCAM, BUSINESS SOLICITATION, ABUSE, etc.

Or USE THIS FORM to describe the problem and include (copy & paste) the offending email. Include the message and also the TO, FROM DATE/TIME. Make sure to block the member by clicking BLOCK HIM in his profile page. Do not reply to him and do not post comments about him in your profile.

Please do review our FAQs page.

How can i report a FAKE or ABUSIVE member?

Please USE THIS FORM to describe the problem making sure to include the username of the offending member. Please make sure to also include some proof, evidence, and detailed explanation to support your claim. Without the proof and information we won't be able to verify and take appropriate action.

Please do review our FAQs page.

How can i report SOMEONE USING MY PHOTO in his profile.

First ask him to remove your pic. If that doesn't work contact us at support@adam4adam.com. Briefly describe the problem; include your username and account email address, along with the username of the offending member. For verification purposes you must include a similar pic of yourself while holding a paper with today's date written on it. If possible also include several other photos of yourself.

Please make sure to review our FAQs page.

How long will it take for my profile and pics to be activated?

The activation of your profile and pics is normally done within a day. There may be some unexpected delays sometimes, please be patient. Please do not write to ask when they will be activated.

Please make sure to review our FAQs page.

I'm having trouble uploading my pic.

Please resave your pics in JPG format and under 100kb in file size, then it should work fine.

Go to the MY ACCOUNT page then click UPLOAD PHOTOS then in that page click "CHOOSE..." to select the pic from your PC/disc/folder, select from the left drop down (public, private, hidden), then click UPLOAD.

Once your photo is uploaded you can also REPLACE, DELETE, etc

How to RESAVE your pic:
Open you pic in any image application such as PAINT, PHOTOSHOP, etc then from the FILE menu select SAVE AS and you will see the choices of possible formats, select JPG. Once it's saved upload it in your profile.

Give it a few try and if you're still unable to upload it email the pics to support@adam4adam.com as attachment with your USERNAME and tell us what error message you saw when trying to upload it. We accept these file formats: JPEG, GIF, BMP, PNG so make sure to save your pics in one of these 4 file formats.

Please make sure to review our FAQs page.

How does the private pic Lock/Unlock feature work?

Pics set as PRIVATE are automatically locked for everyone except for you.

There is a Lock/Unlock Pic for Him green button in the profile pages; use it to lock or unlock your private pic(s) for that member.

Also once you have unlocked your pic(s) for several members you can always RELOCK FOR ALL USERS using the link above your private pic(s) in this page: MY ACCOUNT > UPLOAD PHOTOS.

Please make sure to review our FAQs page.

I CANNOT VIEW ANY PICTURES of members, why?

This is a firewall or privacy issue usually. Try disabling your firewall then if that fixes the problem you'll know that you need to adjust your firewall settings. Also McAfee privacy setting, virus protection privacy settings, and other similar features that block ads could cause this, turn those off to see if it helps. Also check your browser privacy settings.

Please make sure to review our FAQs page.

I'm getting an error message or weird behavior, why?

In Internet Explorer go to TOOLS then INTERNET OPTION then under PRIVACY try MEDIUM setting.

If the problem persists please try clearing your browser cache (if you're a AOL user click the Internet Explorer icon on your desktop in order to try this outside AOL):

  1. - LEAVE the Adam4Adam site completely, close all A4A windows (this is important)
  2. - in Internet Explorer go to TOOLS then INTERNET OPTION then under Temporary Internet files and click Delete Files and then delete all offline content. (this can be done similarly in Netscape/Firefox)

If using AOL 9.0 version or higher, disable AOL Topspeed so the cache will not be stored. Also click CLEAR STORAGE. In AOL go to PREFERENCE then Internet Settings then uncheck Turn on Aol TOPSPEED to turn OFF Topspeed.

Or/and try reinstalling a fresh and updated copy of your browser: Internet Explorer 6

Remove any added browser features such as Yahoo or Google tool bars, web accelerator extension, browser control bars, etc

Aso try Firefox (without web accelerator extension).

If the problem persists please use our REPORT BUG form. The link is also in the CONTACT US page. In this form give as much detail as possible about the problem, your computer and your browser.

Please make sure to review our FAQs page.

Can I change my username?

Your username cannot be changed but you can delete your account by clicking Delete Account at the bottom of your MY ACCOUNT page. You will then be able to re-register with your new username.

Please make sure to review our FAQs page.

How do I delete my profile & account?

You can delete your account by clicking Delete Account at the bottom of your MY ACCOUNT page. DELETED ACCOUNTS ARE UNRECOVERABLE.

Please make sure to review our FAQs page.

If your question is not listed above or in our FAQs page
please USE THIS LINK TO SEND US A QUESTION, REPORT ABUSE, OR TO REPORT A BUG or technical problem .

If you are a law enforcement officer, attorney or court personnel that needs our assistance please click here

This link is ONLY for law enforcement agency personnel and official legal business. If you are not a law enforcement officer, attorney or court personnel please use this link instead.